Tours are available upon request. Please stop by our front desk to request a tour.
Complimentary day passes are available for individuals who have never visited the facility before. Please visit the front desk or reach out to your site via phone or email.
Associates who are traveling for work (regardless if you are a fitness center member or not) visiting another city for a short duration may use a Humana fitness center associated with that location. Downtown Louisville associates must have a Louisville Access membership in order to use both Downtown Louisville locations. Community members will only have access to the Wel at Humana fitness center. If you are unsure of the access status of a membership, please contact us.
Nearby paid parking is available at the following lots/garages:
- Sixth & Main Garage (120 S 6th St)
- 529 W Market St Parking
- Riverside Parking (623 W Market St)
- 111 S 6th St Parking
Additional metered parking can be found around the premises of the Humana Tower Building and Wel at Humana. Metered Parking is free after 6:00 p.m. Monday through Saturday!
Membership includes access to the facility and all services and amenities offered. Some site services do have an additional fee required, including Personal Training, Personalized Exercise Plans, and Locker rentals.
All membership contracts are offered on a month-by-month basis. You may cancel your membership at any time with 30 days’ notice. Auto-pays will resume until you request a cancellation.
Family Memberships are available. Any person within the member’s household can be added to a Family Membership. Proof of a shared residency is required. All members must be at least 16 years of age.
Our cancellation terms can be found within your membership agreement when enrolling. We do require 30 days’ notice of cancellation request. There is no fee associated with cancelling. If you do not cancel at least 30 days prior to your next auto-payment, you will be charged for the upcoming month. Your membership will remain active until its cancellation the following month.
Memberships can be suspended up to 3 months for every 12-month period.
While we’re sad to see you go, we understand that our facility may not be the best fit at this time. Please fill out the Membership Cancellation Request Form and we will move forward with processing your request. We will confirm completion of your request via email.
*Cancellation requests will not be processed until receipt of the cancellation form.
You can update your billing information by logging into your Mindbody profile. When you log in, you should automatically be taken to your profile with a section for billing information. Click on the top right corner where it says “Edit”, to input new billing information.
Your failed autopay will continue to try and run for 10 days after its original scheduled time. If payment continues to fail for all 10 days, it will become an account balance. This will need to be paid for your membership to remain active. If billing information is not updated, your membership will be subject to a finance termination. To update billing information, please refer to the question above.
We accept any form of debit or credit card. This billing information will be stored for automatic auto-pays. These payments will resume until you decide to cancel.
If you have an existing Mindbody account, you do not need to create a new one. It is recommended that you use your existing account to purchase a new membership.
If you have forgotten the email address associated with your existing account, please email us at Wel@humana.com or checkout our Mindbody tutorial videos HERE. If you have forgotten your password, you may reset your password with the option under the login screen of Mindbody by clicking “Need new password?”.
If you have an account balance on your Mindbody account from before closure, you will need to pay this before purchasing a new membership. To do this, please update your billing information then proceed to make payment. If you have any further questions, please email us at Wel@humana.com.