Tours are available upon request. Please stop by our front desk to request a tour.
For Humana associates, we will also have open group tours available during our initial reopening phase. Please check your fitness site SharePoint page for your location to see available group tour times.
Humana Associates and Contractors will automatically receive waived membership dues for their first month of membership. Complimentary day passes are available for community members who have never visited the facility before. Please visit the front desk or reach out to your site via phone or email.
Associates who are traveling for work (regardless if you are a fitness center member or not) visiting another city for a short duration may use a Humana fitness center associated with that location. Downtown Louisville associates must have a Louisville Access membership in order to use both Downtown Louisville locations. Community members will only have access to the Wel at Humana fitness center. If you are unsure of the access status of a membership, please contact us.
We are now open to Humana associates and contractors!
We will open July 5 to community and family members.
Yes, all membership contracts were cancelled in early March 2021 due to upgrades to our member management system. This will require individuals to re-enroll for onsite services. Membership and associated fees were frozen dating back to March 2020 and no deductions have been or will be taken until you re-enroll.
If you rejoined using your existing Mindbody account, please ensure that you have agreed to the updated Liability Waiver. Please stop by the front desk upon your first visit back and we will assign you a new scan tag.
Membership includes access to the facility and all services and amenities offered. Some site services do have an additional fee required, including Personal Training, Personalized Exercise Plans, Massage Therapy and Locker rentals. For information on Covid-19 related restrictions, please refer to our What to Expect page.
All membership contracts are offered on a month-by-month basis. You may cancel your membership at any time with 30 days’ notice. Auto-pays will resume until you request a cancellation.
Humana fitness centers are open to associates and contractors with approved site access. Family and community members will be able to use the Wel at Humana facility starting July 5.
Our cancellation terms can be found within your membership agreement when enrolling. We do require 30 days’ notice of cancellation request. There is no fee associated with cancelling. If you do not cancel at least 30 days prior to your next auto-payment, you will be charged for the upcoming month. Your membership will remain active until its cancellation the following month.
Memberships can be suspended up to 3 months for every 12-month period.
You can have access to both our virtual and in-person services. To have both, you will need two separate memberships (one for your in-person membership and one for the Virtual Studio) while first obtaining your in-person membership before having access to virtual options. Since we have a separate Mindbody site dedicated to our virtual memberships, you will also have a unique login for maintaining and accessing your virtual membership. If you have more questions about this, please email us at firstname.lastname@example.org
You can update your billing information by logging into your Mindbody profile. When you log in, you should automatically be taken to your profile with a section for billing information. Click on the top right corner where it says “Edit”, to input new billing information.
Your failed autopay will continue to try and run for 10 days after its original scheduled time. If payment continues to fail for all 10 days, it will become an account balance. This will need to be paid for your membership to remain active. If billing information is not updated, your membership will be subject to a finance termination. To update billing information, please refer to the question above.
We accept any form of debit or credit card. This billing information will be stored for automatic auto-pays. These payments will resume until you decide to cancel.
Transitioning our fitness membership offerings to credit card/EFT to only allows us to keep better track of membership dues by managing them directly through Mindbody.
If you choose to re-enroll for your membership, we will capture your credit card information when you sign up online or in-person. This information will be saved to your Mindbody account. Your membership dues will be automatically charged to the card on file at the same time each month. A sales tax will be applicable for these charges. If you choose to cancel your membership, any scheduled auto-payments will end.
If you have an existing Mindbody account, you do not need to create a new one. It is recommended that you use your existing account to purchase a new membership.
If you have forgotten the email address associated with your existing account, please email us at Wel@humana.com or checkout our Mindbody tutorial videos HERE. If you have forgotten your password, you may reset your password with the option under the login screen of Mindbody by clicking “Need new password?”.
If you have your scan-tag from before closure, this will still work if you use your existing Mindbody account to purchase a new membership. If you experience any issues with scanning in your first time back, we can further assist you at our front desk. If you no longer have your scan tag from before closure, we will gladly issue you a new one.
If you have an account balance on your Mindbody account from before closure, you will need to pay this before purchasing a new membership. To do this, please update your billing information then proceed to make payment. If you have any further questions, please email us at Wel@humana.com.