What To Expect

Our facilities will continue to follow local health and safety guidelines and implement enhanced cleaning protocols in our phased reopening approach.  While we don’t have a specific timeframe for how long each phase will last, we will communicate the restart of certain programs and services as soon as possible and update this page accordingly.

Have additional membership, billing or account questions? Click HERE to see more Frequently Asked Questions!

Local Mask Guidelines and Vaccination Status

All Humana fitness centers are part of Humana and access to these spaces follow Humana’s COVID-19 policy and health and safety guidelines.

We encourage the 3 W’s: Wear a Mask, Watch Your Distance and Wash Your Hands.

Members who are not fully vaccinated must adhere to Humana’s COVID-19 policy and either undergo weekly testing or wear a mask while at the fitness center.

Members will be asked to alert Wel at Humana through the contact us page if they test positive for COVID-19 within 14 days of their last fitness center visit. We will email notification to all potentially exposed persons if there is a confirmed case of COVID-19 at a Wel at Humana location.


There is no longer free parking permitted behind Wel at Humana for members or guests. For Humana associates who are in need of parking please refer to the updated Parking FAQ.

Modified Facility Hours

During our phased opening approach, we may implement modified operating hours. Although we will do our best to update everyone if we experience a change in hours, be sure to check back regularly to find any updates in operating hours.

Enhanced Cleaning and Disinfection

All sites will have an increased frequency of janitorial and team member cleaning throughout the facility. EPA approved and CDC recommended products will be in use to clean and disinfect all equipment and facilities. High touch point areas will be cleaned every hour throughout the day and deep cleaning will occur at a minimum of 3x per day.

We ask all members to disinfect equipment before and after use.

Additional COVID 19 Facility Measures

Our facilities have installed new, high-efficiency MERV air filters to enhance filtration systems, improve overall air quality and trap a higher percentage of airborne particulates.

Additionally, all water heater temperatures have been increased per CDC guidance.

Additional Signage

Additional signage has been added throughout our facilities to direct you and provide reminders for social distancing and mask guidance.

Restock Your Gym Bag

Where applicable, all small equipment, recovery tools, towels, mats, common use equipment will be available for your use. However, please feel free to bring any of these items or additional items with you that you may not be comfortable using at the facility.

Temporarily Closed

The following areas will be closed during Phase 1 of re-opening:

  • Massage Therapy rooms

Personal Training

Personal Training sessions are allowed. Members and coaches will be asked to maintain social distancing during the session and all coaching and cueing will be done verbally. Virtual Personal Training and Personalized Exercise Plans will continue to be available.

Check out the Personal Training options HERE.

Group Fitness

Group Fitness classes are back and the full schedule can be found on our Group Fitness Class page.

Hand Sanitizers and Disinfectant Wipes 

We have increased supplies and access to hand sanitizer and equipment disinfection wipes throughout our facility. We ask that all members use hand sanitizer as needed and disinfect equipment before and after use. All hand sanitizer and disinfectant products adhere to CDC guidance.

Cardio Etiquette

All cardio equipment will be in use. We ask members to disinfect equipment before and after use.

Strength Floor Etiquette

All strength floor equipment will be in use.  We ask that members do not share equipment or “work in” on equipment and continue to socially distance in the space – including the pin- and plate-loaded equipment, free weight area and any functional strength areas. We also ask members to disinfect equipment before and after use.

Have more questions? Click HERE to see more Frequently Asked Questions!